Privacy Policy

This policy shows how we take care to ensure that your data is safe and secure with us so that you can be confident using the Easy Laundry website.  We also explain how we use your data to provide you with our services.

What this policy covers.

The Easy Laundry website is operated by Easy Laundry Ltd, a company registered in England and Wales (Company Registration Number 11068054) whose registered office is at 1a Clarendon Road, Hinckley, Leicestershire, LE10 0PJ.

This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website you confirm to have understood and agreed to them.

What personal information we collect about you.

We collect information about you when you:

• visit the site 
• complete any forms on our website, such as an enquiry or quote form
• subscribe to our newsletter.
• write a review online.
• take part in any promotion, competition, customer survey or questionnaire.
• or contact us in any way.

Depending on how you use our services the types of information we collect may include:

• Your name
• Your email address
• Your password
• Your location
• Your home address
• Your phone number
• Your IP address
• Whether or not you agree to marketing emails
• Information about how you use the site – like which pages you visit
• Information about what you services you use and when and how you use these services
• Correspondence between you and us

This is an indicative list only and other personal information may be collected from time to time.

The website may contain links to other sites which are outside of our control and not covered by this Privacy Policy.  The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

How and why we use your personal data.

Collecting your personal information helps us to better understand what you need from us.  We only collect the information necessary for us to provide you with our services.  We use your information to:

• manage and improve the site.
• personalise and provide our services to you.
• tell you about important changes to the site and our services.
• understand your shopping behaviour to develop and improve our products and services.
• manage promotions, competitions, customer surveys and questionnaires.
• if you write a review we will share your contact details and your comments with the management team. We may also publish your review on our website, in marketing materials or on social media but we will remove any personal information other than your first name and the store reviewed.

Retention of your personal data.

Personal information relating to your account and your orders will be retained for as long as necessary so that we can provide you with customer support.

How we share personal data with our service providers.

Some of our services are supported by trusted third parties appointed by us.  We only share the information that they need to provide those services.

How we share personal data with other organisations.

We will never disclose your information to anyone outside Easy Laundry Ltd except:

- where we have your consent

- where we are required or permitted to do so by law

- to other companies who provide a service to us, our sub-contractors or partners.  All of these companies act strictly on our instructions.

How we protect your personal data.

We ensure that the trust you place in us is reflected in the protection we provide when storing your data.  We have implemented appropriate administrative, technical and physical processes to safeguard your personal data.  We regularly review our processes to ensure they meet our high standards.

Your marketing preferences and market research.

We may contact you:

- with offers and information about the products and services we offer via the site; or

- for customer research e.g. to help improve our services

When you make an enquiry, request a quote or complete a form online you can opt-in to receive marketing emails from us by checking the relevant tick box.  If you later wish to opt-out, there is an option to unsubscribe in all of our marketing emails.

If you are not opted in to marketing communications we will only contact you with transactional information, such as responding to enquiries or quotations.

How we use cookies and similar technologies.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website.  

We use cookies to improve the service that we provide to you, for example:

- to personalise your visit and to enable you to use some of the features of the site.

- to improve the way in which the site works by allowing us to understand how you use the site.  These cookies collect mostly anonymous data that is aggregated across all visitors to the site.

- to measure the effectiveness of the emails we send you and our online advertising.  For example we use cookies to tell us if you have opened emails that we have sent you or if you have seen a specific advert. 

You can use your browser settings to manage cookies.  However, you may find this affects the functionality of the Easy Laundry website.

Your rights.

To obtain a copy of the information that we hold about you please contact us.

If you have any questions about how we collect, keep and use your personal data please contact us.

You can contact us by post:

Easy Laundry Limited, 1a Clarendon Road, Hinckley, Leicestershire, LE10 0PJ.

Or by email:

info@easylaundry.com

If any of the details we hold about you are incorrect please let us know and we will amend them.

Updates to this policy.

This policy replaces all previous versions and is correct as of 19^th December 2023.  We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version.